Guest Services Manager

The Guest Services Manager leads the entire Guest Services team and oversees the operations of the ship's reception or purser's desk. They are responsible for staff training, managing complex guest issues and complaints, and ensuring that the highest standards of customer service are delivered consistently from check-in to check-out.


Search Results: Guest Services Manager

19 jobs found  |  Page 1 of 4

  1. Front Office Supervisor (m|f|x)

    Supervise and operate the ship's 24-hour reception, manage guest services, handle cash and complaints, coordinate embarkation, and lead reception staff.

    February 25, 2026 - A-ROSA Reederei GmbH - English

  2. Front Desk Manager

    Manage all guest-facing operations at Guest Services, supervise Front Desk and Neptune Lounge teams, resolve escalations, conduct training, and support the Guest Services Manager.

    February 25, 2026 - Holland America Line - English

  3. Front Desk Manager

    Experienced front-of-house manager sought for cruise line reception to supervise guest check-in, resolve issues, and lead front desk operations on four-month on, two-month off contracts.

    February 24, 2026 - Faststream Recruitment - English

  4. 客服经理 - Mandarin Speaking Guest Services Manager

    领导船上客服团队，处理客诉与账务，协助酒店经理并准备巡航报告，协调各部门并维护优秀的中英文客户服务标准。

    February 24, 2026 - Viking - Mandarin

  5. Front Desk Manager- Cruise Ship Worldwide

    Lead and manage the shipboard front desk team, oversee embarkation and debarkation, resolve guest issues, ensure cash handling compliance, coach staff, and drive operational excellence and guest satisfaction.

    February 23, 2026 - Navis Consulting - English